Frequently Asked Questions

Every project is different, so the package fee varies based on the scope of your project — the number of pages, custom features, branding work, and so on. On top of the one-time project fee, we charge $100/month for hosting, maintenance, and ongoing support. The best way to get an accurate quote is to book a free consultation. We'll learn about your business and give you a clear, honest estimate with no surprises.

Most projects take 4 to 8 weeks from kickoff to launch, depending on the complexity and how quickly we can get content and feedback from you. During your free consultation, we'll map out a timeline specific to your project so you know exactly what to expect. We move fast without cutting corners.

Your $100/month covers everything you need to keep your site running smoothly: premium hosting with fast load times, SSL certificate for security, regular security updates, content changes like menu updates, text edits, and photo swaps, plus a monthly analytics report so you can see how your site is performing. Think of it as having a web team on retainer without the agency price tag.

Yes, absolutely. You own all of the content, images, and the custom design we create for you. We build it, you own it. If you ever decide to part ways, we'll make sure you have everything you need to take your site with you. No lock-in, no hostage situations.

You don't need to worry about that — we handle all updates for you as part of your monthly maintenance. Need to change your hours, update a menu, add a new team member, or swap out some photos? Just email us at contact@luminest.io and we'll take care of it, usually within 24 hours. No logins to remember, no confusing dashboards.

Minor changes are included in your monthly maintenance — things like text updates, image swaps, and small layout tweaks. If you're looking for something larger, like adding a whole new section or a significant redesign, we'll discuss the scope and give you a fair quote. We're always here to grow with your business.

Yes! While we're proudly based in Indianapolis, IN, we work with small businesses anywhere. Everything we do can be handled remotely — consultations over video call, feedback through email, and seamless collaboration regardless of where you're located. That said, if you're local, we're always happy to grab a coffee and talk shop.

We use modern web technologies that are optimized for speed, security, and search engine performance. Unlike WordPress or Wix, our sites are custom-built, which means faster load times, better SEO, and a design that's truly yours — not a modified template. The result is a website that feels professional, loads instantly, and works beautifully on every device.

Every month, we send you an email with a clear breakdown of your website's performance: how many visitors you're getting, where they're coming from, which pages are most popular, and how those numbers compare to the previous month. Everything is explained in plain English — no jargon, no confusing charts. Just the information you need to understand how your online presence is growing.

It's simple: 1) Book a free consultation — tell us about your business and what you're looking for. 2) We'll learn about your goals, your customers, and your vision, then put together a proposal with a clear scope and timeline. 3) Once you're happy with the plan, we get to work building your site. 4) We launch, celebrate, and continue supporting you month after month. The whole process is collaborative and transparent — you'll always know where things stand.